Refund & Cancellation Policy
BiPeer provides digital educational services, academic networking tools, and premium memberships. This policy outlines our cancellation rules, refund criteria, and processing timelines under Safepay merchant compliance.
1. Nature of Services (No Physical Shipping)
Digital Services Disclosure
No physical goods are shipped for BiPeer digital services.
All memberships, premium tier upgrades (Student Premium, Creator Pro), digital event tickets, and Pathfinder features are activated electronically and delivered online through your authenticated user account.
2. Subscription Cancellations & Billing Cycles
Paid subscriptions are billed in advance on a recurring monthly or annual basis via our authorized payment processor, Safepay.
- Self-Service Cancellation: You may cancel your subscription at any time through your account under Settings > Plan & Billing.
- Active Through Billing Period: When you cancel a subscription, your paid benefits (including your
AD_FREEstatus and premium tools) remain active until the end of your current prepaid billing cycle (currentPeriodEnd). - No Automatic Reversal: Cancelling a subscription stops future recurring charges but does not automatically trigger a retroactive refund of prior periods.
3. Refund Eligibility Criteria
You may be eligible for a full or partial refund under the following verified circumstances:
A. Duplicate Charge: If a technical glitch causes your card or mobile wallet to be charged multiple times for the same transaction, the duplicate fee will be refunded in full immediately upon verification.
B. Service Failure / Non-Delivery: If a paid upgrade or ticket fails to activate in your account due to a backend system error, and our engineering team cannot resolve the provisioning within 48 hours of notification.
C. Unauthorized / Fraudulent Charges: If you report an unauthorized transaction made using your payment credentials prior to dispute escalation, verified against transaction logs.
D. Event Cancellation: If an event organizer cancels a paid campus event without offering a rescheduled date, ticket fees paid through BiPeer will be refunded.
4. Non-Refundable Scenarios
Refunds will not be granted in the following circumstances:
- Account suspension or termination resulting from violations of our Community Guidelines (e.g. ad click fraud, posting scam jobs, harassment).
- Partial utilization of a subscription period where the user simply decides they no longer need the service.
- Unused event tickets where the ticket-holder failed to attend an event that occurred as scheduled.
- Dissatisfaction with AI advisory outputs or lack of job interview offers from third-party employers.
5. Refund Review & Turnaround Timeline
6. How to Submit a Refund Request
To request a refund or report a billing discrepancy, contact our billing team with:
- Your registered account email address and username.
- The Safepay Tracker Token or Order ID (found on your payment receipt).
- The date and amount of the transaction in Pakistani Rupees (PKR).
- A clear explanation of why you are requesting a refund.
Questions, Legal Inquiries, or Disputes
If you have questions regarding this policy, please reach out to our legal and support team: